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Terms & Conditions

Herbal Goods Co. Terms & Conditions

Your access to and use of (“the Site”), the content, information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials published on the Site (“the Content”) and the services from time to time made available at or through the Site (“the Services”) is governed by the following general terms and conditions, the Privacy Policy and any additional terms and conditions referred to below or published on the Site from time to time (collectively referred to as “the User Agreement”).

The Site is owned by Vancouver Herbal Goods Co. LTD. 

Vancouver Herbal Goods Co. LTD. and any of their contractors, affiliates and partners involved in providing the Site or the Services are referred to in this User Agreement as “we”, “us” or “our”. You are referred to in this User Agreement as “you” or a “User”. Please read the User Agreement carefully. If you have any queries regarding the User Agreement please email us at

Vancouver Herbal Goods Co. LTD. reserves the right to make changes to the online store and collective, or the terms and conditions at any time. This online store is available for domestic & non-commercial use only and Vancouver Herbal Goods Co. LTD. reserves the right to refuse orders that we deem to have been placed by commercial or non-domestic entities or for commercial or non-domestic reasons.

If you do not agree to these terms and conditions, do not register or use the Site.

  1. Data Protection
  2. Use of the Website
  3. Placing an Order
  4. Accuracy of Information
  5. Delivery
  6. Returns & Cancellations
  7. Liability & Indemnity
  8. Intellectual Property
  9. Links
  10. Governing Law
  11. Your Concerns, Complaints & Notices
  12. Entire Agreement


1.1 We will not pass on your personal details to other companies for marketing purposes. We will keep a record of your contact details primarily to fulfil any order that you place and to exchange communications with you about your orders if necessary. With your permission we may also send you news of offers and promotions run or sanctioned by Vancouver Herbal Goods Co. LTD.

1.2 For further information see our privacy policy.


2.1 By viewing the Site or registering as a Registered User, you will be deemed to have accepted the User Agreement insofar as it applies to such use. If you do not accept the same, you must immediately stop using the Site. If you would like to order products through the Site you will be required to click on the button marked “I Accept” at the end of these General Terms and Conditions in order to do so.

2.2 By placing an order for products through the Site as an individual, you warrant that you are legally capable of entering into binding contracts and that you are of legal age in your jurisdiction. 

2.3 By placing an order for products through the Site as a business entity, you warrant and represent that you have the authority to legally bind that entity.

2.4 You warrant that all data provided by you on the Site is honest, truthful and accurate.

2.5 If you have an account on the site and you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party or allow any third party to access or use your Registered User account except, if you are a business entity, to your authorised representatives. You will be responsible and liable for any activity carried out on the Site under the use of your user identification code or password. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of the User Agreement or if the Site becomes unavailable for any reason. You will immediately notify us of any unauthorized use of your password or account or any other breach of security.

2.6 You will inform us immediately of any changes to the information that you provide in any application to become a Registered User.

2.7 You may terminate your Registered User account at any time by sending a notice to us at Account closure cannot be made retrospectively.

2.8 These terms shall remain in effect after you cease to use the Site and/or termination of the User Agreement

2.9 We may at our option terminate or restrict your access to the Site or some or all of the Services without prior notice to you in the following circumstances:

  1. Where we consider (in our sole discretion) that you are abusing the Site, the Services or other members or Users or where you are acting in breach of the User Agreement;
  2. Where there is a regulatory or statutory change limiting the ability to provide access to the Site or the Services; or
  3. Where there is an event beyond our reasonable control preventing us from providing access to the Site or the Services.

2.10 We will not be liable or responsible for any delay or failure to perform our obligations under the User Agreement that is caused by events outside of our reasonable control.


3.1 When you place an order to purchase a product from the Site, we will send you an e-mail confirming receipt of your order and containing the details of your order. This order acknowledgement email is not an acceptance of the order by us and does not guarantee the fulfillment of the order.

3.2 If there are any problems or difficulties with your order at this stage then a member of the team will contact you to explain the issue and seek a resolution.

3.3 All goods are supplied subject to availability.

3.4 No contract of sale of any product will subsist between you and us until the product(s) ordered have been dispatched. We will send a confirmation email when the goods have left us. This confirmation email constitutes an acceptance by us of your offer to buy goods. 

3.5 We may decline to supply the products to you without giving any reason. We are entitled to withdraw from any contract in cases of errors of errors or inaccuracies regarding the information appearing on the website or in the order.

4.1 We seek to ensure that all information, including prices, on the site is accurate. However, errors and discrepancies can occur. If we discover any errors in the price of goods, we will notify you as soon as possible and give you the option to re-submit your order at the correct price or to cancel the order. If we are unsuccessful in contacting you, we will consider the order cancelled and you will receive a full refund.
4.2 Vancouver Herbal Goods Co. LTD. reserves the right to alter prices on its products, including, but not limited to shipping rates and individual products.  
5.1 Goods will be sent to the address provided by you online as the delivery address and included in the order acknowledgment email. Deliveries will be dispatch only after payment has cleared.  
5.2 Estimated timescales for deliveries may be found in the shipping information section, which can be found in our FAQ section. We make every effort to deliver to these timescales but delays can occur for a variety of reasons. We shall be under no liability for any delay or failure to deliver products within estimated timescales.
5.3 Risk of loss and damage passes to you on the date when the products are delivered to you.
5.4 On receipt of the products, you must inspect the products and you will have been deemed to have accepted the products unless you notify us of any complications. 
6.1 For all products on
All products on The Site are non-refundable. We do not accept returns or offer exchanges due to health and safety reasons. Exceptions: exchanges are only granted if an incorrect order was dispatched, so long as products are unused and contained in their original packaging. We will process an exchange for the same product(s) or product(s) of equal value. You must contact within 30 days of receiving your order to receive an exchange. 
If a package goes missing, we shall make our best efforts to track its location. Herbal Goods Co. is not liable for lost, stolen or mis-delivered packages. 
All original shipping fees are non-refundable. 

7.1 Nothing in this User Agreement shall limit or exclude our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
7.2 According to Canada's Controlled Drugs and Substances Act, cannabis and its derivatives are classified as Schedule II controlled substances. In accordance with the law, Herbal Goods Co. does not sell any products containing illegal cannabis. Smoking accessories are for tobacco and legal herbal use only. Herbal Goods Co.  does not promote nor encourage the illegal use of cannabis.
7.3 Although we will use reasonable endeavours to verify the accuracy of any information on the site we make no warranties whether express or implied in relation to its accuracy. The site is provided on an ‘as is’ and ‘as available’ basis and we make no representation or warranty of any kind expressed or implied regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free or viruses or bugs or represents the full functionality, accuracy and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information on the site.
7.4 Other than expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out in the ‘Returns & Cancellations’ section of these Terms & Conditions, any indemnities, warranties, terms and conditions (express or implied) are hereby excluded to the fullest extent permitted under applicable law.
7.5 We will not be liable, in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any economic or fiscal losses; or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
7.6 You agree fully to indemnify, defend and hold us, and our employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your account or personal information.
7.7 Vancouver Herbal Goods Co. LTD. is not responsible for any adverse reactions that could arise from topical and ingestible products, including, but not limited to creams, oils and candies. 
8.1 All content included on the Website, including but not limited to products, images, website design, text, graphics, the arrangement thereof, all software compilations and source code, are the copyright or other intellectual property of Vancouver Herbal Goods Co. LTD. or of its content and technology providers. All rights reserved.
8.2 Personal permission is granted to registrants to electronically copy and to print hard copy portions of Vancouver Herbal Goods Co. LTD. for the sole purpose of facilitating the purchase of products from the site. Any other use of materials on the Site, including reproduction for purposes other than those noted above, modification, distribution, or republication for commercial use or otherwise without the prior written permission of Vancouver Herbal Goods Co. LTD., is strictly prohibited.
8.3 If you wish to reproduce any content for any other purposes including print, press, online use or broadcasting, then please direct your requests to
9.1 You may link to our home page, provided that in each case you do so in a way that is fair and legal and does not damage our reputation or take advantage of it and provided also that any website or location to which you link complies in all respects with the User Agreement. Links to or from any other parts of the Site are not permitted without our prior written consent.
9.2 You must not:
  1. Establish a link in such a way as to suggest any form of association, approval or endorsement on the part of us without our prior written approval;
  2. Establish a link from any website or location that is not owned by you (or operated by a third party on your behalf) unless we have given our prior written consent; or
  3. Take any action, or allow any third party to take any action on your behalf, that would cause the appearance or presentation of the Site or the Services as seen by Users linking to the Site to be different from that seen by Users who access the Site by hand-entering the applicable URL into a generally commercially available non-customised browser. Without limitation to the foregoing, you must not frame any part of the Services on any other website.
9.3 If you wish to make any use of Content on the Site or if you wish to establish links other than as set out above, please address your request to

9.4 We reserve the right to withdraw linking permission without notice at our sole discretion.
9.5 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information and click-through transactions. We do not monitor those other sites or any of the resources provided by third parties and further we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
9.6 You should also be aware that the User Agreement does not govern your use of those other sites or resources and you should review the applicable terms and policies, including privacy and data gathering practices, of any third party sites to which you navigate from the Site or relating to any resources or applications you use or install from third party sites.
9.7 These terms shall remain in effect after you cease to use the Site and/or after termination of the User Agreement.
10.1 The User Agreement and any dispute or claim arising out of or in connection with them or their subject matter of formation (including non-contractual disputes or claims) shall be governed, construed and enforced in accordance with the laws of the province of British Columbia. You and Vancouver Herbal Goods Co. LTD. agree to submit to the non-exclusive jurisdiction of the British Columbia system.
10.2 We make no guarantees or promises that the materials on the Herbal Goods site are appropriate for use in locations outside of Canada. If you choose to access this site from locations outside of Canada, you do so on your own initiative and are responsible for compliance with any local legislation.
11.1 If you have any concerns about Content which appears on the Site or complaints about or relating to the Site, the Services, or the products, please contact
11.2 When using the Site you accept that any communications with us will be mainly electronic and you agree that such electronic communications will satisfy any legal requirement that such communications be in writing. Any notices to be given by either you or us pursuant to or in connection with the User Agreement shall be deemed sufficiently given by us to you when posted on the Site, forwarded by e-mail or facsimile transmission in each case addressed to you at the e-mail address or facsimile number you have given to us in your application to become a Registered User, or such other email address as you may later provide to us, and when given by you to us at the following e-mail address:  Notice will be deemed received and properly served immediately when posted on the Site, or 24 hours after an e-mail or facsimile is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an e-mail or facsimile, that such e-mail or facsimile was sent to the specified e-mail address or fax number of the addressee.
12.1 These Terms, along with any additional rules or conditions referred to herein, constitute the entire agreement and understanding between you and Vancouver Herbal Goods Co. LTD. as to your use of the Site, superseding all prior or contemporaneous communications and/or proposals. These Terms are severable, and in the event any provision is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions.